Apprenticeships allow you to start your career, earn a wage and learn new skills leading to nationally recognised qualifications. Apprenticeship programmes are designed with employers and offer structured training that will take you through the skills to do the job well. All of the training takes place on the job and retail apprentice’s work towards a nationally-recognised competence based qualification and also a knowledge-based qualification.

The Apprenticeship covers the following:

• Manage Personal Performance and Development
• Communicate Work-Related Information
• Lead and Manage a Team
• Principles of Team Leading
• Understand Business

Optional units can include:

• Develop Working Relationships with Colleagues
• Promote Equality, Diversity and Inclusion in the Workplace
• Manage Team Performance
• Participate in a Project
• Health and Safety Procedures in the Workplace
• Employment rights and responsibilities
• Understand customers

Initial assessment is carried out in the workplace to assess the suitability of applicant’s job role, skills and experience in relation to the qualification. Applicants must be employed within a retail role, and have their employer’s support.

The Apprenticeship is assessed through work-based assignment and tutor observation.

At the end of the programme apprentices will have achieved:

• Functional skills in Maths, English and ICT
• Employee Rights and Responsibilities
• Personal Learning and Thinking Skills

Upon successful completion learners may wish to continue their development via the completion of any of the following signposted qualifications/training:

• Level 3 Diploma in Customer Service (QCF)
• Level 3 Diploma in Business Administration (QCF)
• Level 3 Diploma in Management (QCF)